MWF
Posted a lot
Posts: 2,945
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We'd all rather a slap round the chops than a punch in the nose but that's not a good enough reason to defend the DVLA offices. The are just professional paper shufflers who sort of know their way around the bukaka of bureaucracy that is the DVLA.
I've been, I showed up with my form, I was then consulted and given another form, I sat and waited with my ticket, the woman at the desk said I'd been told to fill in the wrong form, she gave me another form, I filled that in, she showed the form to the computer and came back saying the computer had told her the rules had now changed, she then filled in another form for me and I lost an extra £100.00 because of something, somebody else did wrong.
The system is a mess and that's the issue, it's time to move on and accept that people scribbling on bits of paper and stamping things is archaic, inefficient and unreliable.
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Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,714
Club RR Member Number: 34
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Feb 15, 2012 10:27:13 GMT
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its not case of if, its when. they WILL be closing, its just how long they can delay it for until they can figure out how they're gunna do everything online. Vehicle inspection online should be interesting. tbh its probably one of the few things keeping them open. from watching other customers at my visits to them, id say about 3/4 of the people they get through the door are for cherished plate transfers, dealers doing new regs, and people changing to/from disabled tax class, with a smattering of people handing in licences for endorsements, etc. all of which can be done very easily online with small tweaks to the current legislation, as it just involves paperwork serial numbers and codes. its only the more unusual stuff like vehicle inspections that need a real person involved in the process.
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Feb 15, 2012 10:51:33 GMT
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never had to use one in almost 20 years of driving but i like the idea of dealing with a person face to face if the need did arise
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Feb 15, 2012 12:41:31 GMT
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The Police can verify the existence of a vehicle quite easily and are, by definition, local. Or VOSA. I personally think its nuts that you need to IVA a vehicle at VOSA to verify that it meets the various rules, then take it elsewhere to verify that it exists.
Databases are a piece of cake. Ask Google to do it for you and print an advert on the V5. Or demand that Brussels provides a workable solution at their expense if they want something integrated. Add legal ownership as a category too, whilst you're at it. (a 'keeper' section and a 'title/deeds' section)
The whole "local office is great" thing can be fixed by employing the people with a clue to answer free-form (ie - no pre-designed form/telephone menu to go through) emails. The bit you like is talking to an individual human with a clue, rather than a horde of morons in a giant call centre hiding behind a system of some description. Photo of car sent in by police/the local inspector, then the DVLA chap works out how to register it and whatnot, with you providing the relevant information by email. 'Central casework group' generally have more of a clue, the 'local offices' too, and it really doesn't matter where they answer your queries in this day and age.
I'm sure that there are plenty of folks who'd quite happily do it from a PC in their spare bedrooms for not a lot of cash. Dealer Sir? Premium service Sir? Sure thing Sir. Visit this (private) outfit and they'll do it al for you. Else just email your forms to grandad and you'll have it back within the week.
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-- Marko
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Feb 15, 2012 13:31:52 GMT
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They don't have that bit of headed paper they scribble your name and the reg down on any more? Thats a shame. Mind you its a while since I did one. Afraid not. I got a tax disc and letter authorising me to have plates made in 5 days and the v5 within 10 days so it doesn't take long..
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skinnylew
Club Retro Rides Member
Posts: 5,546
Club RR Member Number: 11
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Feb 15, 2012 13:33:37 GMT
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The thing I found with my local office was the speed. I needed the process done there and then to enable me to use the car the next day in both cases. I very much doubt that centralised system would have enabled that which leaves me very curse word off in both cases (being unable to go to the gathering in my retro Polo and unable to attend the Ax 25th celebrations in my Ax!) both were due to logbook misplacements and resulting tax issues
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Feb 15, 2012 13:52:18 GMT
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I'm sure that there are plenty of folks who'd quite happily do it from a PC in their spare bedrooms for not a lot of cash. Dealer Sir? Premium service Sir? Sure thing Sir. Visit this (private) outfit and they'll do it al for you. Else just email your forms to grandad and you'll have it back within the week. That would be brill but the DVLA, and Government in general, don't have a great history when it comes to partnering up with well organised outfits. There's an attitude in Government that big is best so they'll probably go for one of the maaasive, so called proven, suppliers like ATOS who already have big Government contracts. Best case scenario for these services being delivered by "local intermediaries" is someone like Tesco picking it up.
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Feb 15, 2012 18:32:14 GMT
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Having worked for ATOS, I definitely don't want them getting anywhere near the DVLA, it was enough of a mess trying to sort out health for Royal Mail, let alone the minefield that is car legals.
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Feb 15, 2012 21:55:06 GMT
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All the news BEFORE it's the news, ACE reported on this LAST March www.the-ace.org.uk/dvla-plans-to-close-local-offices/I'm afraid it's a done deal, they are already recruiting and training the 400 replacement staff ( to replace around 1200 at local offices ). I regret that I feel the bulk of local offices are inept anyway. I know the ins and outs of that portion of the civil service and there is no centralised training only 'on the job'. This means any office is only as good as it's best officer. That's why outcomes on the same scenario vary so much from office to office. Trials have already been performed about the performance of their inspectors and the outcome was part of the reason for centalising with inspection spassed to people who know what they are looking at. The last time Government tried to shut LOs ( and transfer VEL to petrol;) it was stopped by a strong union opposition . It now has a new excuse to close them. DVLA is already a self funding agency but there are rumours of ACTUAL privatisation yet to come. The biggest problem with DVLA is that , due to Civil Service structure , that anyone with any real idea is removed to positions where they are considered too important to talk with actual customers.
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Last Edit: Feb 15, 2012 21:57:23 GMT by kapri
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