lambda and ebay

[rapidyellow]

so when I got our second mg zr in november last year it had a running fault that I initially thought was the lambda, having bought one for our other zr a couple of years earlier I bought same item again, but it turned out that it wasnt at fault but the cam timing was, so that was sorted and its been sweet ever since, our other car the lambda has done about 20,000 miles with no issue

this lambda has done 3,000, don't have a reason for its faulure other than its just failed, car was running well with no faults then while out today it went down on power and engine light came on, checking with my reader it showed lambda, no other faults.

now, when I removed the original lambda I kept it, I refitted it today and theres no faults with it at all - good job I didnt chuck it!!


would I be within my rights to contact the seller and see if theres anything they can do? replacement or a discount off a replacement? does that sound reasonable? they are a bulk seller and they sell millions of these sensors.


ta

[Ryannn]

I'd always ask. I received some bulbs in the post this week which had clearly been stood on. Seller offered to send me replacements. I thought he was just going to say "Royal Mail's fault mate"

[slomoshun]

Bought diagnostics disc which i thought might be faulty. Ebay seller sent me two replacements and refunded my postage so very pleased. On the same day contacted another ebay seller about a diagnostic cable compatibility and they honestly replied they did not know what it would fit but i already had information from scooby forum.
Many bits ive bought from ebay from complete working engines to nut n bolts usually all ok but its buyer beware.
Parts listed too cheap might just be that.
Only gripe is when you bid and win an item worth a few quid for 99 pence then the buyer don't acknowledge you.
As an old timer in my day it was exchange and mart sort of stuff or sending for parts catalogues and buying blind.
Have to say ebay as opened up retro car parts to a world wide audience for reference and accessability but you still don't know whats what till the part is fitted.
Have to say exhaust parts have been misleading on size and ease of fitting but i take on the challenge regardless.
I live in a modern going places town but for car parts not that good and limited to an old skool motor factors that often have something tucked away upstairs to modify. For that I'm grateful they are in business.

[VIP]

Jul 1, 2015 22:10:30 GMT Ryannn said:

I'd always ask. I received some bulbs in the post this week which had clearly been stood on. Seller offered to send me replacements. I thought he was just going to say "Royal Mail's fault mate"

He can't just say 'Royal Mail's fault mate', as your contract is with the seller, and the seller's contract is with the shipping provider. Therefore if there is an issue with shipping/postage, the chain of command is you contact the seller as your contracted goods have not arrived in the required condition. The seller has an obligation to rectify the issue with you to your satisfaction. It is then up to the seller to deal with the shipper, as the contract between the two has not been fulfilled. Damage in transit is not an issue between the buyer and the shipper.

[Dez]

Dan, what about if the seller refuses or just doesn't bother to co-operate in giving information/evidence needed (e.g. Photos of damage) to the seller for them to be able to make a claim with the shipper? Pretty much all shippers deman this for a claim to be made.

Does that change the situation at all? As otherwise the seller is screwed in making a claim due to the buyers unwillingness to cooperate.

[Ryannn]

As Dez said, usually a seller will say, "return the item and I'll exchange it"

This then costs me money and I'm without the item for a week.

[Ryannn]

However, I should also add, the replacement didn't arrive today! Lol

[VIP]

Jul 2, 2015 11:26:56 GMT Dez said:

Dan, what about if the seller refuses or just doesn't bother to co-operate in giving information/evidence needed (e.g. Photos of damage) to the seller for them to be able to make a claim with the shipper? Pretty much all shippers deman this for a claim to be made.

Does that change the situation at all? As otherwise the seller is screwed in making a claim due to the buyers unwillingness to cooperate.

What sensible buyer wouldn't provide such information to the seller in order to prove the damage? Whenever I've had damaged goods I always provide photographs at the very start of the conversation.

The "Sorry pal, Royal Mail's fault" situation was a genuine buyer and a difficult seller, not a potentially scamming buyer and an innocent seller.

In eBay's case, if the seller refuses to cooperate despite providing evidence, then PayPal Buyer Protection will rule in the buyer's favour. If buying directly from a vendor than you have Credit Card chargeback if payment was made that way. Outside of those scenarios then Court action would be required.

[VIP]

Jul 2, 2015 18:15:17 GMT Ryannn said:

As Dez said, usually a seller will say, "return the item and I'll exchange it"

This then costs me money and I'm without the item for a week.

Never had a seller ask me to return a damaged item. Even if they did, it's their obligation to provide return postage.

Only if the Buyer had purchased in error or invokes the 7-day Consumer Contracts (formerly Distance Selling) Regulations scenario is the Buyer obliged to pay for the return postage IF the Seller has stated so in their listing or Terms and Conditions.

If they don't state the Buyer must pay return postage, then the Seller is obliged to cover the cost.

[Dez]

Jul 2, 2015 19:00:12 GMT VIP said:

Jul 2, 2015 11:26:56 GMT Dez said:

Dan, what about if the seller refuses or just doesn't bother to co-operate in giving information/evidence needed (e.g. Photos of damage) to the seller for them to be able to make a claim with the shipper? Pretty much all shippers deman this for a claim to be made.

Does that change the situation at all? As otherwise the seller is screwed in making a claim due to the buyers unwillingness to cooperate.

What sensible buyer wouldn't provide such information to the seller in order to prove the damage? Whenever I've had damaged goods I always provide photographs at the very start of the conversation.

The "Sorry pal, Royal Mail's fault" situation was a genuine buyer and a difficult seller, not a potentially scamming buyer and an innocent seller.

In eBay's case, if the seller refuses to cooperate despite providing evidence, then PayPal Buyer Protection will rule in the buyer's favour. If buying directly from a vendor than you have Credit Card chargeback if payment was made that way. Outside of those scenarios then Court action would be required.

ebay. sensible buyer. mutually exclusive in my experiences as a seller anyways!

thankfully the buyer protection found in my favour as you say. still cant figure out if they were trying to pull a fast one or where just too lazy to send photos of damage. just wondered where i would have stood legally in such a catch-22 situation.