Laters
Club Retro Rides Member
Head Droid Builder and Bottle Washer
Posts: 123
Club RR Member Number: 115
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Insurance advice please Laters
@laters
Club Retro Rides Member 115
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Oct 24, 2020 20:05:42 GMT
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Car insurance can be a right pain you have my sympathy Dan. I had a load of issues with one of the specialist insurers when I had my last kit car. Renewal time had come again & I did the searching around. The specialist insurer gave me a quote that was half what I was paying so went though the car spec and everything again just to be sure. Yep all was good so paid & thought that was that.
Few weeks later they wanted copies of this and that along with a sheet that listed any modifications. thought wanting a list of mods was a bit weird after going through it all twice already.
A week later gets a letter saying they wanted almost the premium again or they would stop the insurance. Thats just what they did and wanted to withhold 75% of the premium despite them knowing the spec when the policy was taken out. Eventually they refunded me but wasn't quick or easy.
My only experience with Lancaster insurance was when I got a quote off them for my car. It was renewal time and thought I would see if I could get it cheaper as Lancaster insurance were doing a load of sponsoring etc at the time.
The quote they came back with was a bit more expensive than current insurer, footman james, but wouldn't give me the same level of cover plus no salvage/buyback options if worst should happen. Told Lancaster insurance at the time of the quote no thanks and the reasons why.
Despite that they continued to ring, send text messages & emails for a good week or two after. I decided to give them a miss after that as told them everytime they rang no thanks and the reasons.
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Last Edit: Feb 9, 2021 18:56:29 GMT by Laters
Club Retro Rides Gti Member
Garage Queen, 1987 Quantum Saloon
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Insurance advice please Mercdan68
@forddan68
Club Retro Rides Member 68
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Oct 24, 2020 20:34:13 GMT
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Tbh I think all insurance for classic stuff is poor They all....yes ALL tell you how wonderful they are and how they love classic cars, when in reality there only in business of making money Insurance firms are the lowest of the low in my humble opinion
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Last Edit: Oct 24, 2020 20:34:38 GMT by Mercdan68
Fraud owners club member 1999 Jaguar s type 1993 ford escort
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2p2g1m
Part of things
Posts: 116
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I have dealt with HIC for years on my fleet and they have always been very good to me.
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Insurance advice please Mercdan68
@forddan68
Club Retro Rides Member 68
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Oct 25, 2020 10:10:44 GMT
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I have our van with greenlight and have to say they have been excellent, but only do modified stuff so I needed the merc quoted elsewhere
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Fraud owners club member 1999 Jaguar s type 1993 ford escort
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Oct 25, 2020 10:28:58 GMT
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The only problem ive had with insurance was when my Mk2 Granada got nicked and the insurance company valued it as a Mk3. They had all the details they needed to know exactly what the car was, but insisted that the value was as per a Mk3. They asked me for adverts of similer cars and lost them, during one phone car I got passed from pillar to post and ended up telling them that if I get passed on to someone else I'll put the phone down and take it further. Along with the stresses of a car being stolen and having to find another one whilst walking or bussing (Honestly id rather walk) this was the last thing I needed. It was sorted in the end, cant remember what the problem was but it was certainly their end. Even if you cross the T's and dot the I's you can still get messed about, my insurance has been pretty straight forward over the years, and can still be a pain in the backside when it IS straightforward!
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vitessetony
Club Retro Rides Member
Posts: 1,055
Club RR Member Number: 114
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Insurance advice please vitessetony
@vitessetony
Club Retro Rides Member 114
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Oct 25, 2020 13:10:32 GMT
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The only problem ive had with insurance was when my Mk2 Granada got nicked and the insurance company valued it as a Mk3. They had all the details they needed to know exactly what the car was, but insisted that the value was as per a Mk3. They asked me for adverts of similer cars and lost them, during one phone car I got passed from pillar to post and ended up telling them that if I get passed on to someone else I'll put the phone down and take it further. Along with the stresses of a car being stolen and having to find another one whilst walking or bussing (Honestly id rather walk) this was the last thing I needed. It was sorted in the end, cant remember what the problem was but it was certainly their end. Even if you cross the T's and dot the I's you can still get messed about, my insurance has been pretty straight forward over the years, and can still be a pain in the backside when it IS straightforward! Losing the photos or adverts you send in to them is standard practice in an attempt for you to lose will and accept their low valuation. It happened exactly the same to a friend of mine when his car was stolen, they offered him a stupid amount for his nearly new Merc, when he complained they asked for photos of the car which luckily he actually had, they lost them twice....he had a family member, who was clued up on insurance practices, tell him to keep playing their game and eventually they will pay the fair amount when they realise he wasn't giving up. It worked. They are a necessary evil unfortunately and in my opinion a not very well regulated one.
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Oct 25, 2020 14:19:27 GMT
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Lancaster is a trading name of the Insurance Factory Ltd which is a subsidiary of Markerstudy Group. The founder is Kevin Spencer who is Group CEO and majority shareholder: Other than that, if you have to pay, muck 'em about for a few months by issuing dud cheques* and make sure it costs them £hundreds in admin to collect their £80.00! *Unsigned, written and digital amounts not matching, wrong payee, mis-dated 20 years ago, etc. Please don't dox people on here, thank you. This thread seems to have run its course, pretty much after the first post.
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Insurance advice please Mercdan68
@forddan68
Club Retro Rides Member 68
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Oct 25, 2020 14:24:15 GMT
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It might of run it’s course David. But we’re all being ripped off by insurance companies , surely a discussion on it saves others from being ripped off ?
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Last Edit: Oct 25, 2020 14:24:34 GMT by Mercdan68
Fraud owners club member 1999 Jaguar s type 1993 ford escort
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Oct 25, 2020 14:31:16 GMT
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It might of run it’s course David. But we’re all being ripped off by insurance companies , surely a discussion on it saves others from being ripped off ? True, but never use Lancaster or Adrian Flux should be your default when looking for insurance. Actually your default should probably be Call Classicline, they are our insurers for a reason. Other insurers are available, but we like CL for their quality of service, our previous insurers is also good in this area. We also have this : forum.retro-rides.org/thread/98324/big-fat-insurance-post which can be added to, and ultimately I'd like to formalise in to a proper RR Guide over this winter.
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Insurance advice please Mercdan68
@forddan68
Club Retro Rides Member 68
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Oct 25, 2020 14:34:13 GMT
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Can’t argue with the that 👍
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Fraud owners club member 1999 Jaguar s type 1993 ford escort
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Oct 25, 2020 15:05:36 GMT
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Actually Mercdan68 let me follow that up as well, as it may help with future threads for people reading this. If you've got a query about if you can claim your £80 or whatever back as you feel it is unfair that would be a good thread for the Technical and Legal bit as I'm sure you are not alone. "Do I have to pay my insurance cancellation fee?" or some such type thread. There is a world in which a "Why do I have to pay £80 to cancel my insurance?" is a good question for the Question Section too, as I suspect you are not alone in this query, and there is some explanation for it. If you want to just get your frustration off your chest and bring up someone who you have had unpleasant dealings with, then it is okay (I guess) to post in here, but you should probably have expected a lock or it getting moved (thus the pre-emptive penance ). I definitely want to get that Insurance guide stuff sorted over this winter as it is such a big part of car ownership (for better or worse). I've avoided a recommended insurers/garage/suppliers type section as it is open to abuse, but I'd definitely like to have a way that RR'ers can mark that they've had a positive experience with a company, and maybe a negative one too (although as anyone that has read Amazon reviews can attest to, those aren't always accurate). I still need to think on it though.
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Last Edit: Oct 25, 2020 15:05:59 GMT by HoTWire
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Oct 25, 2020 15:32:29 GMT
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Lancaster is a trading name of the Insurance Factory Ltd which is a subsidiary of Markerstudy Group. The founder is Kevin Spencer who is Group CEO and majority shareholder: Other than that, if you have to pay, muck 'em about for a few months by issuing dud cheques* and make sure it costs them £hundreds in admin to collect their £80.00! *Unsigned, written and digital amounts not matching, wrong payee, mis-dated 20 years ago, etc. Please don't dox people on here, thank you. This thread seems to have run its course, pretty much after the first post. This is all information that is (easily) available in the public domain. With power & privilege comes accountability!
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Oct 25, 2020 15:55:55 GMT
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This is all information that is (easily) available in the public domain. With power & privilege comes accountability! Indeed it is, and if people wish to pursue that they are welcome to. However posting it here and us being the source of that persons home address creates a legal issue for the forum if anything bad happens to them. Having been on the receiving end of more than one doxxing in my life (because I have apparent power & privilege and therefore accountability (according to some clearly mentally ill people)) it is not the correct course of action. If you have a legal issue take it up with someone through legal channels. If you are curse word off with someone, then what are you attempting to do by publishing their home address on the internet. Really? What are you precisely inviting someone to do with that address? Write a letter? Let's be honest, that isn't the reason you post someones home address on the internet. Please keep in mind when posting here that we are the platform you are posting on and their can be legal repercussions for us.
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Last Edit: Oct 25, 2020 15:56:30 GMT by HoTWire
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Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,712
Club RR Member Number: 34
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Insurance advice please Dez
@dez
Club Retro Rides Member 34
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Oct 25, 2020 16:06:26 GMT
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The best way to express your dissatisfaction with a insurer is contact the ombudsman. I was informed by someone pretty high up In an insurance company well known to users on here that if an official complaint is made they get charged £400 for the ombudsman to investigate, irrespective of outcome. You can obviously use this as leverage if the amount you are unhappy about is less than that. On a profit and loss ledger they’re going to give you(or waive) an £80 fee if it means you don’t complain.
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Insurance advice please Mercdan68
@forddan68
Club Retro Rides Member 68
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Oct 25, 2020 17:51:16 GMT
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Thanks all for your input, and to Hotwire for the input Email sent tonight to the CEO And Lancaster again, I will update accordingly And in future try classic line for quotes Danny
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Fraud owners club member 1999 Jaguar s type 1993 ford escort
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Insurance advice please Mercdan68
@forddan68
Club Retro Rides Member 68
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Just to put closure on this A big thanks to all the advice given by members on here In particular mkx After an email to the company CEO This morning I received a call from Lancasters complaints dept To ask me if I would accept a £13 figure to cancel Instead of the £80 they originally asked for A satisfactory end to the situation for me Cheers all Danny
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Fraud owners club member 1999 Jaguar s type 1993 ford escort
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ianw
Part of things
Posts: 189
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Oct 27, 2020 10:28:08 GMT
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I have our van with greenlight and have to say they have been excellent, but only do modified stuff so I needed the merc quoted elsewhere I was with Greenlight for many years and recommended them to everyone but then they did the dirty on me. I had my daily and my retro insured with them on seperate policies with the start dates months apart, the Corsa was on a modified policy so accruing NCB except every year it crept up in cost, after 3 years I didn't renew and moved it to an alternative provider on a classic policy for half the price. A few weeks letter I received a letter telling me my insurance on my daily driver was about to be cancelled as the multi policy discount no longer applied (which I had no idea had originally been applied). I was a customer for 10 years prior to this and there seemed to be no room for maneuver on there end, I had to stump up £60 to keep my policy going, I let it run to the end and then went with another insurer. In agreement with everyone else, insurances companies are the worst of the worst.
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