XJR 40
Part of things
Posts: 143
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Feb 24, 2017 20:41:07 GMT
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..As long as you deal with A Plan Thatcham branch, they will ususally beat any price on older stuff as that branch only deals with old or cherished cars. Got my Merc with them atm... Thanks for posting that info. My policy on the bB is with the Thatcham branch as they were the ones who picked up the phone when I called. I shall ask them if they can help with the old Corolla too, that would be a good thing.
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John.
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fad
Posted a lot
Posts: 1,781
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Feb 24, 2017 20:43:16 GMT
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Does anyone have a positive Flux experience?
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Feb 24, 2017 21:00:13 GMT
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Yes. I left them.
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MrSpeedy
East Midlands
www.vintagediesels.co.uk
Posts: 4,786
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Feb 24, 2017 21:12:35 GMT
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😂😂😂😂
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fad
Posted a lot
Posts: 1,781
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Feb 24, 2017 23:22:03 GMT
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So no "it was dead easy to set up. I didn't have to fax documents 12 times. My price was really reasonable and they were lovely on the phone. And when I had to claim it was absolutely smooth sailing and I am absolutely chuffed to bits with the service!" stories..?
No one??
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Feb 24, 2017 23:50:24 GMT
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There may well be, but if it's posted by anyone named Dan, be suspicious!
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I've been insured with Adrian Flux for over a decade on dozens of vehicles, I've never had any issues with them other than them sometimes taking a week or so to update the MID They'll always beat the cheapest quote I can get on confused/comparethemarket for a standard car, to cover my modified cars, and also include cover to drive other vehicles. Sure there's sometimes a few documents to fill in (mileage declarations etc) but I've always just filled them out on the PC and emailed them back.
Admittedly, I've never had to make a claim, but I really can't fault them. Perhaps I must be one of the lucky ones?
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Last Edit: Feb 25, 2017 8:59:03 GMT by cobblers
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They insured my Dolly very reasonably for the last 3 years. They did try it on a bit at renewal time, but I expected that. Did get a pushy salesman when I was looking at quotes on a Brera though, didn't understand I hadn't bought the car yet...
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Can I just add to this, with my Mam's policy that she cancelled. She was told that a £70 fee was needed to cancel the policy which she has duly paid. Fast forward a few months and she's now being hounded by a debt collection company who want £140. Had the same with 1st central. Cancelled as they didn't insure imports, so the nice chap said "no problem, I'll write off the cancellation fee and the outstanding balance as you didn't know we didn't cover them" Cue months of them chasing me for money, I asked for confirmation of the amount I owed and for them to listen to the call recordings. They didn't, even sent me through to debt collectors without doing anything I asked. No calls returned, no call listened to. Their complaints procedure sided with them. Emailed everything to the ombudsman. Sorted.
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XJR 40
Part of things
Posts: 143
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Feb 25, 2017 10:30:43 GMT
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I've been insured with Adrian Flux for over a decade on dozens of vehicles, I've never had any issues with them other than them sometimes taking a week or so to update the MID They'll always beat the cheapest quote I can get on confused/comparethemarket for a standard car, to cover my modified cars, and also include cover to drive other vehicles. Sure there's sometimes a few documents to fill in (mileage declarations etc) but I've always just filled them out on the PC and emailed them back. Admittedly, I've never had to make a claim, but I really can't fault them. Perhaps I must be one of the lucky ones? Luck probably plays a part, yes, but you deserve much respect for being the only person to speak in defence of AF in an otherwise anti-flux thread. It could be so much worse, Hastings Essential takes skulduggery to depths unplumbed by Flux. Actually, Hastings Essential leads the field in lying, treating octogenarian clients with utter contempt and more lying! I'd eat my own eyeballs before I'd let my old Dad insure with Hastings ever again.
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Last Edit: Feb 25, 2017 10:33:40 GMT by XJR 40
John.
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fad
Posted a lot
Posts: 1,781
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Feb 25, 2017 11:12:58 GMT
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I've been insured with Adrian Flux for over a decade on dozens of vehicles, I've never had any issues with them other than them sometimes taking a week or so to update the MID They'll always beat the cheapest quote I can get on confused/comparethemarket for a standard car, to cover my modified cars, and also include cover to drive other vehicles. Sure there's sometimes a few documents to fill in (mileage declarations etc) but I've always just filled them out on the PC and emailed them back. Admittedly, I've never had to make a claim, but I really can't fault them. Perhaps I must be one of the lucky ones? Luck probably plays a part, yes, but you deserve much respect for being the only person to speak in defence of AF in an otherwise anti-flux thread. It could be so much worse, Hastings Essential takes skulduggery to depths unplumbed by Flux. Actually, Hastings Essential leads the field in lying, treating octogenarian clients with utter contempt and more lying! I'd eat my own eyeballs before I'd let my old Dad insure with Hastings ever again. Ok I'll bite...
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XJR 40
Part of things
Posts: 143
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Feb 28, 2017 22:02:52 GMT
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Here goes then: My Dad, 84 years of age and never had so much as a scratch on any of his many cars, was insured last summer - on his 2011 Toyota Verso S - with Hastings and the car was hit by a large 4x4 driven by a lady of roughly the same age as Dad when he was parked in the only occupied space in the hospital car park as he sat in the ward there, by Mam's bed on the night she passed away. Fortunately, the 4x4 driver, ex mayor and well known Alnwick resident, left her details on Dad's screen as well as at the hospital security desk, so as soon as he contacted her, she called Hastings immediately and attempted to make the claim in order to get the nearside doors on Dad's car replaced as these were the only casualty of her error of judgement, so this should have been straightforward as the old chap's car was unattended but parked perfectly legally and the upstanding citizen that clouted the car wasn't denying liability. Simple, right? Well no, actually anything but as Hastings wouldn't accept her claim as Dad hadn't entered a claim for himself too, in spite of there being no need for him to do anything but inform the (same..) insurance company. Eventually, after Dad got his solicitor to contact Hastings and make noises about how much bad publicity could be raised out of this, they accepted the lady's claim, the Verso was repaired to good as new condition and Dad was happy with the work, but this took a month to happen, at what couldn't have been a worse time when the old boy was running about trying to issue copies of the death certificate to every bank, stockbroker and other official body which needed to see this for their records so that Mam's estate could be executed in a timely fashion. Then, as if Dad hadn't had enough to cope with, Hastings vexed him further by refusing to provide his proof of NCB for his renewal, which perhaps unsurprisingly, he elected to do through another insurer. After yet more correspondence from our legal eagle, Hastings provided the NCB evidence and Dad was back to being asked for a token sum only in the light of his unblemished, 68 years of claim-free driving. Hastings Essential, Dad and I concluded, are a shower of bastrads with the interpersonal skills of a ruptured mollusk. Hateful service, an inability to comprehend the law or indeed to accept that the owner of a car that was parked legitimately and unattended couldn't be held liable for damage caused by another driver's error. I'll understand if you're now wishing you didn't ask!
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Last Edit: Feb 28, 2017 22:06:02 GMT by XJR 40
John.
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Feb 28, 2017 23:13:06 GMT
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if you've never had to claim then basically all the info you can judge an insurance BROKER on is price and customer service/ how much they value your loyalty
that's why i stopped using them because they offered neither. the one time in my life that i was involved in a claim, i was getting all sorts of threatening letters from the 3rd parties legal assistance, plopping directly to my door matt, the one thing they should have been taking care of with the stupid 30 quid bolt on, the didn't even do that.
theres plenty of choice of other shark pools to swim in, to not even bother with AF
avoid
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fad
Posted a lot
Posts: 1,781
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Here goes then: My Dad, 84 years of age and never had so much as a scratch on any of his many cars, was insured last summer - on his 2011 Toyota Verso S - with Hastings and the car was hit by a large 4x4 driven by a lady of roughly the same age as Dad when he was parked in the only occupied space in the hospital car park as he sat in the ward there, by Mam's bed on the night she passed away. Fortunately, the 4x4 driver, ex mayor and well known Alnwick resident, left her details on Dad's screen as well as at the hospital security desk, so as soon as he contacted her, she called Hastings immediately and attempted to make the claim in order to get the nearside doors on Dad's car replaced as these were the only casualty of her error of judgement, so this should have been straightforward as the old chap's car was unattended but parked perfectly legally and the upstanding citizen that clouted the car wasn't denying liability. Simple, right? Well no, actually anything but as Hastings wouldn't accept her claim as Dad hadn't entered a claim for himself too, in spite of there being no need for him to do anything but inform the (same..) insurance company. Eventually, after Dad got his solicitor to contact Hastings and make noises about how much bad publicity could be raised out of this, they accepted the lady's claim, the Verso was repaired to good as new condition and Dad was happy with the work, but this took a month to happen, at what couldn't have been a worse time when the old boy was running about trying to issue copies of the death certificate to every bank, stockbroker and other official body which needed to see this for their records so that Mam's estate could be executed in a timely fashion. Then, as if Dad hadn't had enough to cope with, Hastings vexed him further by refusing to provide his proof of NCB for his renewal, which perhaps unsurprisingly, he elected to do through another insurer. After yet more correspondence from our legal eagle, Hastings provided the NCB evidence and Dad was back to being asked for a token sum only in the light of his unblemished, 68 years of claim-free driving. Hastings Essential, Dad and I concluded, are a shower of bastrads with the interpersonal skills of a ruptured mollusk. Hateful service, an inability to comprehend the law or indeed to accept that the owner of a car that was parked legitimately and unattended couldn't be held liable for damage caused by another driver's error. I'll understand if you're now wishing you didn't ask! Surprised to hear that!
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djefk
Part of things
Posts: 844
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XJR 40 maybe I've misunderstood - but from what you've written it appears the lady was trying to make a claim on behalf of your Dad after having caused the damage, probably to make amends and minimise hassle for him after her error? If so then I wouldn't be surprised your Dad's insurer wouldn't act straight away without instruction from your Dad himself, as he is their client, not her - so they could only be expected to process a claim if he (or a nominated person of his choosing in writing) lodges one with them. On the other hand, if it was a very diligent / proactive insurer then perhaps they could have forgone their establish process of waiting to be instructed correctly and folllowed up with your Dad better to confirm his wishes, assuming they had been informed of his circumstances by the lady or by himself subsequently...
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Last Edit: Mar 1, 2017 9:57:17 GMT by djefk
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i feel like i need to add my experience with af , , i did have a reasonable experience insuring an rs turbo van many years ago with them when no one else would insure it , however since then tbh they have been pretty useless ,they caused me major headaches when i owned a few xr4i's , even have false claims registered on my file with them despite my telling then on numerous occasions that a claim had never been made , last year was certainly the deciding factor in leaving as my friend owned a cosworth v6 mk4 cortina had it parked on roadside etc and only a few miles from where i live , now i had same mk4 tina but with out the v6 cosworth and was charged 40 pounds less as no cosworth inside ,i could live with it as was just running it around to assess how much work we had to do . however after having numerous chats with 'yoofs' at af was rest assured would cost same as friends ie less than 200 pounds with all mods garaged etc , now imagine my lol surpirse when car was boa'd af want closer to 300 i politely told them where to stick and used a really good honest insurer who is also a classic ford owner and got a great price and a service that where they know you and the car instead of some yoof who has no clue whatsoever , to sum up a company that years ago used to know how to treat a customer and understood modified car owners needs , nowadays employ people who are rude arrogant and lack even basic knowledge of a motor vehicle .i for one will never , ever touch them again thank you , rant over ,
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Last Edit: Mar 1, 2017 10:02:49 GMT by Deleted
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1993 Fiat Panda Selecta 2003 Vauxhall Combo 1.7DI van 2006 Mercedes Kompressor Evolution-S AMG SportCoupé
"You think you hate it now, wait til you drive it"
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Rob M
Posted a lot
Posts: 1,915
Club RR Member Number: 41
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Adrian Flux - RoadhaloRob M
@zeb
Club Retro Rides Member 41
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i feel like i need to add my experience with af , , i did have a reasonable experience insuring an rs turbo van many years ago with them when no one else would insure it , however since then tbh they have been pretty useless ,they caused me major headaches when i owned a few xr4i's , even have false claims registered on my file with them despite my telling then on numerous occasions that a claim had never been made , last year was certainly the deciding factor in leaving as my friend owned a cosworth v6 mk4 cortina had it parked on roadside etc and only a few miles from where i live , now i had same mk4 tina but with out the v6 cosworth and was charged 40 pounds less as no cosworth inside ,i could live with it as was just running it around to assess how much work we had to do . however after having numerous chats with 'yoofs' at af was rest assured would cost same as friends ie less than 200 pounds with all mods garaged etc , now imagine my lol surprise when car was boa'd af want closer to 300 i politely told them where to stick and used a really good honest insurer who is also a classic ford owner and got a great price and a service that where they know you and the car instead of some yoof who has no clue whatsoever , to sum up a company that years ago used to know how to treat a customer and understood modified car owners needs , nowadays employ people who are rude arrogant and lack even basic knowledge of a motor vehicle .i for one will never , ever touch them again thank you , rant over , Let me turn that one around on behalf of my wonderful hard working daughter who works for Flux. Almost on a daily basis she has to deal with a ripe selection of f**ktards, liars, the thick, the obscene ( yeah pervs drive cars) the highly abusive and those who think its perfectly ok to make threats on her life. The reality is that, for every honest motorist, irrespective of whether they drive chod, classic or modern, there is a complete a**ehole who needs to be stabbed in the face with a pitchfork. Ok, you had a bad experience, havent we all? Flux is a huge company and gets stuff wrong, I work for a huge company and they get stuff wrong on an hr by hr basis. Some Flux staff are inexperienced, it has a high turn over of staff because its a S*ite office job and West Norfolk isnt the City or Cambridge or Norwich so jobs are not THAT plentiful,so when one better comes along people are off,its how things are. Personally, Ive told Flux to poke it ( politely) loads of times when their quotes and services have been uncompetitive compared to others. Its my money and I will spend it with who I feel will give me the best service. As yet, IIRC, nobody has posted on this thread telling everybody just how brilliant their insurer was dealing with a claim, generally, we are quick to spread bad news about bad service but slow to tell everybody how fantastic their insurer was after they totalled their car into the side of Greggs or somewhere. Flux have deteriorated over the years, no doubt, but the majority of staff work to a system, as all other brokers. This constant shoeing of one company is becoming tiresome, I can name at least two others, who give it large about their services to classic/modified owners, who are utterly woeful. I tend to look online for reviews, i pays my money and I takes my choice. You will only ever really know how good or bad an insurer is if you need to claim. Until that point, praise the premium, praise the swift and courteous service but anything else may be jumping the gun a bit, as I have found out. Next time anybody has to deal with somebody in a call at Flux or in any other office, call centre or shop remember that they are just people like you and me, they don't make the sodding rules they are just paid to apply them. That includes 'Dan' too.........
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fad
Posted a lot
Posts: 1,781
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I dunno... I don't see another insurance company bashed as consistently as AF...
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Rob M
Posted a lot
Posts: 1,915
Club RR Member Number: 41
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Adrian Flux - RoadhaloRob M
@zeb
Club Retro Rides Member 41
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I dunno... I don't see another insurance company bashed as consistently as AF... In the context of its customer base? In the context of what they are willing to take on and insure? Proportionately, they may well have more complaints than others because they may have many more customers than others and its all about percentages. Then again, they may not be one of the 'biggest fish' in the classic/modified/kit car blah de blah world. I wouldnt know for sure as most of us wouldnt.
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