|
|
|
hello there our van was recently involved in a non fault accident . both parties were and are fully comp . my insurance took it upon themselves to appoint ai claims to come collect the van and send it to newmans garage of long eaton this is what i was faced with yesterday when i was told it was ready for collection : as the garage said they wasnt able to match the colour of a 5 year old from new van i wish id have taken more pictures with what i was faced with . a complete abortion from a award winning ai claims approved repairer would you be happy notice the thick edge of filler ? the dent been overfilled and masked off to leave a think line ?? a better photo of it, notice the colour difference between the 2 doors ?? left hand side best shows you . top is original van, bottom and right is new paint ?? why oh why ? notice the ripple too ? and they marked and damaged the vehicle with this yellow mark ? Image i wish id have took pictures of the BRAND NEW door they had put on . that came from ford in grey primer that they had to spray . in places you could see the grey primer through the spray . was thick and thin all over the door in places ? i asked if ray charles worked there as i wanted him to do it next time ? my body repairer neighbour who had been a body repairer for 40 years said they can match any paint, so they talking bull . if they really really cant match the colour which they should and can do, they could blend the doors into the sides of the van using a compound so you cant tell anythings been done he as i am horrified by what he has seen .......... above images what you have seen would you accept this ?? . Also i have a question are the rear door hinges meant to be painted ? as I'm sure mine were before the incident . i have some snippits from newmans website : newmans garage in long eaton . they have awards in reception from youve guessed it Ai claims ?? just a snippit from newmans website : " At Newmans Garage Ltd, we are appointed by insurers working to the manufacturers standards, for all of our repair work. We ensure that any repair to your vehicle is of the highest quality, carried out by manufacturer-trained technicians in a repair workshop that is the envy of most accident repair shops in the UK. We emphasise customer care, and apply it to ensure that you are happy with your insurer and what they do for you. If your vehicle is damaged in an accident, your insurer will probably want to choose the repairer. Whilst there are many excellent repairers in the UK it is still your right to choose. We believe every driver should be made to feel comfortable that they are in the hands of professionals, who will return the vehicle, not only cosmetically perfect, but also structurally sound. Also with Newmans we ensure your vehicle has a 3 year warranty on our work, and this further helps your vehicle maintains its market value." I am not sure what to make of the above so i have told the manager "I feel you have actually devalued our van as it stands from the work your professional workforce have carried out on it " please read advise and gove me your thoughts . sorry i have rattled on a bit .. but i am mad and angry as hell . through a non fault accident ive been left like this .. regards richard
|
|
if you have helped me with advice or parts thank you so much ... should anyone require some dining chair covers gimme a shout. I make and manufacture them .
|
|
|
taurus
Posted a lot
Posts: 1,084
|
|
|
Reject it - they're taking the view that since you aren't paying for it you won't put up much of a protest. And tell the insurance that the job is unacceptable.
I've had two bodyshop jobs done on cars that were woeful - I refused to take the car back until it was done to my satisfaction. (Both times were occasions when the main dealer damaged the car whilst it was in their care and got their own repairers to do the job.)
|
|
|
|
GavinJ
Club Retro Rides Member
MGB 3.9 v8 Sebring
Posts: 927
Club RR Member Number: 209
|
Poor paint job ? advice pleaseGavinJ
@gavinj
Club Retro Rides Member 209
|
|
That's looks shocking in those pics and I bet it's worse in real life! I personally would get a quote/report on the work and how much to put it right from another reputable bodyshop and demand the remedial works take place there, there's no way I'd let it go back to the original body shop.
|
|
|
|
|
|
|
does look very bad
alot of places just try to fob people off...often van drivers wont care
i worked for 16 years as a painter...simply if the paint didnt match you kept at it until it did , if you cant match it edge to edge then you have to blend it into the ajoining panels
|
|
91 golf g60, 89 golf 16v , 88 polo breadvan
|
|
|
|
|
that is awful they would be having that back
|
|
|
|
|
|
|
thank you for all you replies hoping for a few more . For me the non guilty party in this i feel they should move heaven and earth to make sure my van is returned to the way it was before the incident .
no matter what the cost as they arent paying the 3rd party is ?
seems like they getting as much money as possible for the job and in return giving me a poor job ??
both doors were bent / bashed from the crash why not simply repair both ?? rather than giving me a poor patch work quilt effect of colours /texture and shade .
i think what it is . our van is sign written and they don't want to have to remove the side art and blend or paint the panels and do the work correctly .
i go again monday to inspect .. and I'm not going to be signing or accepting anything I'm not 100% happy with i assure you of that .
|
|
if you have helped me with advice or parts thank you so much ... should anyone require some dining chair covers gimme a shout. I make and manufacture them .
|
|
RobinJI
Posted a lot
"Driven by the irony that only being shackled to the road could ever I be free"
Posts: 2,995
|
|
|
Yeah, don't accept it like that, that's shockingly curse word work. As you say, as the 3rd party you should be returned to the position you were in before the accident. The repairs should be invisible, because before the accident you van didn't have visible repair work done on it.
I think my approach would be to demand that either they re-do it to a standard you'll be happy with, and that if they think they can't do that, warn them that you'll be recoup your costs for having it done elseware.
|
|
|
|
|
|
Jan 18, 2013 11:53:37 GMT
|
thanks again for the replies . i will know more on monday now .
just spoke to my insurer underwriter , they said as swinton the broker organised ai claims to take van and appoint garage they cant do anything . but they have stressed to them i must be left with a van that was the way it was before the incident .
so hopefully wake up call for them ?
this and another forum i posted on can give them food for thought too if comes to it , about what folk think about workmanship they put into there customers vehicles
|
|
if you have helped me with advice or parts thank you so much ... should anyone require some dining chair covers gimme a shout. I make and manufacture them .
|
|
hamps
Posted a lot
www.medwayrscentre.co.uk
Posts: 2,077
|
|
Jan 18, 2013 13:06:49 GMT
|
As a small garage and an approved repairer I am horrified by this! Shody work again from these big garages that already take all the work from us "little fish" and they can't do it right, its an image I see all to often. Now your insurance company and any one elses for that matter can NOT make you use one of their co called approved repair agents!, you are well within your right to have YOUR car repaired wherever you choose! It really winds me up, because yes I am a small out fit and old school in technology but I wont send anything out unless it is as perfect to new as I can get it! we pride ourselves on quality, but these big set ups its all about quantity over quality, hence why the insurance company point you in their direction. It's all because these big garages charge such a low hourly rate to get insurance companies on side and get all the work, then rush it through and turn out curse word like that! Take it somewhere you choose and tell the insurance company to cough up! good luck
|
|
|
|
|
|
Jan 18, 2013 14:17:54 GMT
|
Now your insurance company and any one elses for that matter can NOT make you use one of their co called approved repair agents!, you are well within your right to have YOUR car repaired wherever you choose! Quite right. A lot of the direct insurers that have sprung up in recent years have ties with the garages so get the job done cheaper. In fact, AFAIK, the "recommended" repairers fo Direct Line and Churchill are actually owned by the same parent company Any problems straight away shout to insurance ombusman as simply not acceptable. That sort of bodge, not proper repair, is going to have a negative effect on the value of the vehicle when it comes to px / sale so needs to be redone properly. After all if you wnet to buy a van with such bad repair would you pay as much as one which was perfect - I doubt it unless significantly cheaper. Paul H
|
|
|
|
|
|
|
Jan 18, 2013 14:32:32 GMT
|
just got off the phone to swinton , as I emailed the ceo yesterday . and the person phone rang me has been instructed by him to look into it . I am to wait till monday go see the van . if not happy they have to put it right simple as that .
fella was talking about appointing a independent person to look at the van etc ? sounds like more skulldugari but we shall see
|
|
Last Edit: Jan 18, 2013 17:08:33 GMT by fiat126
if you have helped me with advice or parts thank you so much ... should anyone require some dining chair covers gimme a shout. I make and manufacture them .
|
|
|
|
Jan 18, 2013 18:06:12 GMT
|
Having worked in the finance department of accident repairer and also with knowledge of vehicle body repair, this is typical of the credit hire/claims management industry. Swinton will have rubbed their hands together when they saw your non-fault claim, then referred it to ai (or Auto Indemnity as they used to be branded) who will have given them a kick back for the privilege. I guess you will probably have been provided with a 'free' hire vehicle with ai skinning the third party for the hire costs. The body shop will then have been able to charge the parts/labour/paint out at a rate far higher than normally authorised directly by an insurer. The bodyshop would normally have to pay a commission but they will be doing okay out of it especially if they have a cheap commercial paint scheme. This may be why the colour is a problem - "It's only a van" No one therefore really wants to own the claim, but really the buck should stop with the repairer as the purveyor of a curse word repair. You may be able to demand rectification work go to another repairer if you can get Swinton/ai to listen. Give them a chance and then threaten them with the Small Claims Court if you shell out to put it right yourself - the other posts are right you should be put back into a pre-accident position. Obviously they need to be given a chance to sort it though and do everything in writing. I don't know if anyone has used but www.moneyclaim.gov.uk is good for doing small claims application from the warmth of your own home. Only other thing I'd do for future reference is to refuse a claims management company and try and deal directly with the at fault insurer. If they've got half a brain they'll want to capture your claim to save themselves the cost. You may also get a few calls about making a personal injury claim...
|
|
Last Edit: Jan 18, 2013 20:17:32 GMT by peanutsc
91 Citroen BX Diesel Estate (on the road) 85 Merc 200T Estate 83 Peugeot 205 (on the road) 61 Mini Convertible (on the road) 91 Ford Transit (on the road) 77 Mk1 Transit 60 Rover P4 100 (on the road) Various Moggies/Minis. Plus several others...
|
|
will930
Part of things
Decked K11 Micra - RetroRunner Mk2 Golf
Posts: 521
|
|
Jan 18, 2013 18:46:29 GMT
|
i notice pin holes, generally if we find one after paint missed before the panel gets done again
|
|
|
|
|
|
Jan 18, 2013 19:05:20 GMT
|
that job looks absolutely curse word, personally since being in the same situation receiving a curse word job after a non fault accident my car went to a place called richard wright accident repairers it came back with a textured plastic bumper painted a curse word shade of grey not ligning up the wing was bent and the paintwork absolutely wibblepoo, after that any accidents i stipulated that my car goes to my friends smaller bodyshop for a quality job
|
|
|
|
fogey
Posted a lot
Posts: 1,613
|
|
Jan 18, 2013 19:31:59 GMT
|
My 2 year old granddaughter could make a better job of it than that. There's also a certain mentality in parts of the trade along the lines of 'it's only a work van so doesn't matter that much as it's probably abused anyway . . . '
|
|
Last Edit: Jan 18, 2013 19:34:26 GMT by fogey
|
|
|
|
Jan 18, 2013 21:27:03 GMT
|
As proffesional Body repairer I am APPAULED at the Quality of that repair Phone your ins and ask for an assesor to instect it if htey refuse talk to the ins ombudsman about it
Dave
|
|
|
|
|
|
Jan 18, 2013 22:06:52 GMT
|
I'm not a professional body repairer nor do I play one on internet forums but I too am AP ED That's a real curse word job and even the bloke I use who works off his back garden would say the same. He paints cars in the rain! but he'd still be embarrassed to try and pass that kind of work off.
|
|
Last Edit: Jan 18, 2013 22:10:58 GMT by cobblers
|
|
fred
Posted a lot
WTF has happened to all the Vennies?
Posts: 2,957
|
|
Jan 18, 2013 22:08:59 GMT
|
That is the worst ''professional'' repair Ive ever seen Certainly would throw a huge spanner in the works about that
|
|
'79 Cossie ran Cortina - Sold
2000 Fozzer 2.0 turbo snow beast
'85 Opel Manta GSI - Sold
03 A class Mercedes
Looking for a FD Ventora - Anyone?
|
|
|
|
|
thank you for all replies so far on this .
|
|
if you have helped me with advice or parts thank you so much ... should anyone require some dining chair covers gimme a shout. I make and manufacture them .
|
|
|
|
Jan 19, 2013 10:13:13 GMT
|
Reject it and report them to the relevant ombudsman Thats just reddiculous to think you would except that My kid could do better
|
|
|
|
|