Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,714
Club RR Member Number: 34
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This whole conducting business on a forum via PM's is pathetic, Flux should be conducting their business properly in the first place rather than people having to chase up some kind of problem solver on a 3rd party forum. Loads of expensive phone calls, loads of letters and then people still have to spend valuable free time writing PM's? It's not on! We will never use this company ever again and in my opinion anyone who uses them now is effectively driving round with no insurance because if the crunch time comes (and I hope it doesn't for anyone on here) you find out how worthless it is. flux will claim its due to data protection laws. anyone can waiver their right to privacy at any point though if they want it to be discussed in public. kudos must go to the RR mods team for letting this thread run rather than consigning it to the winge bin. its probably worth pointing out for those involved to keep things civil and stick to the facts rather than conjecture to keep this thread running so others can make an informed decision on where they purchase their cover. ive certainly found it an eye-opener regarding how they treat their customers. its one of those things that without a thread like this, other potential flux customers wouldnt know of all the issues existing ones are having, and would assume the company is without problems. tbh ive never seen a thread like this (and the others linked within) regarding just one company. it shows the effect the internet, social media and a little negative publicity can have on a companys attitudes towards its customers.
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vanpeebles
Part of things
I am eastbound in pursuit of a white Lamborghini, this is not a recording.
Posts: 978
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That is not my point. We shouldn't be running round after our own insurance companies on a third party forum full stop!
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vanpeebles
Part of things
I am eastbound in pursuit of a white Lamborghini, this is not a recording.
Posts: 978
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This whole conducting business on a forum via PM's is pathetic, Flux should be conducting their business properly in the first place rather than people having to chase up some kind of problem solver on a 3rd party forum. Loads of expensive phone calls, loads of letters and then people still have to spend valuable free time writing PM's? It's not on! We will never use this company ever again and in my opinion anyone who uses them now is effectively driving round with no insurance because if the crunch time comes (and I hope it doesn't for anyone on here) you find out how worthless it is. Hi, Unfortunately we simply cannot discuss an individuals policy via a public forum for obvious reasons, sensitive information needs to be kept private. That is the last I will say on the matter as it is out of our hands. Regards, Dan. That wasn't my point at all, a 3rd party forum is no place to be conducting insurance business and also Zeb if Flux go round touting for business on forums then they can expect mud slung back back. I have no beef or anything against "Dan".
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Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,714
Club RR Member Number: 34
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'Dan' is getting a massive shoeing because of the company who merely employs him. I'm pretty sure that he would not have been aware of the multitude of issues brought up here anymore than my daughter would when 'situations' are escalated over and above her job role and remit. She works for Flux. I'm not banging the gong for them, I took my money elsewhere when they quoted me over £100 more for less than another insurer, that's business, right? Thing is, for every one here who has had bad service there are whole reems of customers who, on a daily basis, duck and dive, fiddle and lie to their insurer then whinge like b*****ds when they are found out and threaten all sorts. My girl has been spoken to like s*it, threatened and, well, everything you can think of. For every good, honest customer there is a massive cockwand, its life. Just keep the bile off of 'Dan' he is just an employee just like most of us are. I take my fair share of stick for the way my employer operates at times but its not MY bloody fault any more than its 'Dan' who sends the heavies around. He could have sodded off never to return but he has stepped forwards, fair play. RR may be a big fish and the thoughts of its patrons may well be important to Flux but Flux has a client base and insurance portfolio that is way bigger and more diverse than here or probably anywhwere else. Stop shooting the messenger. i agree, but i think anyone with half a brain will realise that. assuming 'dan' is actually a real person at all- if you read his various replies he seems to change writing style and wording quite a lot..... but youd have to be a real idiot to think the guy who they send to post customer service stuff on forums is going to be the MD of the company. as you say, if he is a real person, hes going to be fairly low down the pecking order and just told 'go do this to earn your wage'. but conversely, when you know you work for a company that seems to have very little respect for their customers given the way they are treated, you can expect to receive some flak if you working in a customer relations role for them. if the company you represent routinely sends out ridiculously priced renewals in the hope customers will let them auto-renew without checking the price or forget to cancel them, then charge them huge cancellation fees and threaten legal action for doing so, youre going to p1ss people off. out of all the insurers ive dealt with, flux is the only one who does the auto-renew thing, and its the one thing they seem to get most stick for. the argument of 'we do it to protect people in case they forget' seems lame to me, its not the insurers responsibility to make sure the customer is insured. i have been insured with flux many times over a long period, and you get the feeling that recently theyve become a large, faceless organisation with little respect for their customers. that why i jumped ship to a much smaller company with top notch customer service with a small team of staff who really know their stuff.
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Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,714
Club RR Member Number: 34
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That is not my point. We shouldn't be running round after our own insurance companies on a third party forum full stop! agreed, but youve already gone beyond that point, so look it it from the opposite angle. it could really work to your benefit. in a closed conversation between yourself and an insurer, they can just say no and if you don't like it, tough. no-one else will ever really know about it, apart from a few people you may berate them to by word of mouth. most people wont know how or don't have the time to report their issue to the FCA effectively so essentially what they say goes. also, if you do report it, the breakdown in communication between yourself and the insurer will likely make the situation worse, and an amicable outcome less likely. i was recently involved in a situation where had to report a third party insurer to the FCA, but my broker advised me to wait until settlement had been obtained before doing so, as the act of reporting an insurer is so detrimental to any dialogue you are involved in with them i had to wait 5 months to get my money before doing it, but it meant i knew me reporting them had no influence to the settlement i got. do it in 'public' so many potential customers can see the result and how the insurer has handled the customer in a positive way, and youre likely to get much better results. its no different to complaining about a product or service in real life. do it in the middle of a packed shop/restaurant/business and the results will swing in your favour far more than if the place is empty!
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Last Edit: Jul 8, 2015 9:31:59 GMT by Dez
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vanpeebles
Part of things
I am eastbound in pursuit of a white Lamborghini, this is not a recording.
Posts: 978
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I kind of get what you are saying but the equivalent here is going to a completely different line of business to complain about the original point and then having a service representative there to fix something as a last resort. Being in a shop etc you are still involved in the process. Online reviews are usually after a good or bad event, not during or while it's still on going.
It just shows how poor their phone, mail and email systems are if people have to get something finally resolved on a forum that someone else runs. The data protection is also a funny one, talking in general terms not RR specific there must be a load of car or bike forums with peoples accounts now containing PM's with all kinds of contact, insurance details and maybe even bank details. How safe is that? How safe is "Dans" account if its across a load of forums full of PM's with peoples details on.
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Rob M
Posted a lot
Posts: 1,915
Club RR Member Number: 41
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'Dan' is getting a massive shoeing because of the company who merely employs him. I'm pretty sure that he would not have been aware of the multitude of issues brought up here anymore than my daughter would when 'situations' are escalated over and above her job role and remit. She works for Flux. I'm not banging the gong for them, I took my money elsewhere when they quoted me over £100 more for less than another insurer, that's business, right? Thing is, for every one here who has had bad service there are whole reems of customers who, on a daily basis, duck and dive, fiddle and lie to their insurer then whinge like b*****ds when they are found out and threaten all sorts. My girl has been spoken to like s*it, threatened and, well, everything you can think of. For every good, honest customer there is a massive cockwand, its life. Just keep the bile off of 'Dan' he is just an employee just like most of us are. I take my fair share of stick for the way my employer operates at times but its not MY bloody fault any more than its 'Dan' who sends the heavies around. He could have sodded off never to return but he has stepped forwards, fair play. RR may be a big fish and the thoughts of its patrons may well be important to Flux but Flux has a client base and insurance portfolio that is way bigger and more diverse than here or probably anywhwere else. Stop shooting the messenger. i agree, but i think anyone with half a brain will realise that. assuming 'dan' is actually a real person at all- if you read his various replies he seems to change writing style and wording quite a lot..... but youd have to be a real idiot to think the guy who they send to post customer service stuff on forums is going to be the MD of the company. as you say, if he is a real person, hes going to be fairly low down the pecking order and just told 'go do this to earn your wage'. but conversely, when you know you work for a company that seems to have very little respect for their customers given the way they are treated, you can expect to receive some flak if you working in a customer relations role for them. if the company you represent routinely sends out ridiculously priced renewals in the hope customers will let them auto-renew without checking the price or forget to cancel them, then charge them huge cancellation fees and threaten legal action for doing so, youre going to p1ss people off.
out of all the insurers ive dealt with, flux is the only one who does the auto-renew thing, and its the one thing they seem to get most stick for. the argument of 'we do it to protect people in case they forget' seems lame to me, its not the insurers responsibility to make sure the customer is insured. i have been insured with flux many times over a long period, and you get the feeling that recently theyve become a large, faceless organisation with little respect for their customers. that why i jumped ship to a much smaller company with top notch customer service with a small team of staff who really know their stuff. I cant disagree with what you are saying, who could? Thing is, yes, if you work for a company that has so little regard for its customers and tries to jackboot some into handing money over let alone trying to quote overly inflated renewals then, of course, you expect to take the flack BUT we presuppose that 'Dan' was and is aware of exactly how it operates. Yes, he may do, then again, he may not know all the ins and outs and is regretting the can of worms that has been opened up. I totally agree with your last paragraph, I always thought of Flux as that small cuddly wuddly firm that, many moons ago, operated out of a shop front on London Road Kings Lynn rather than the leviathan based in the Stately home'esque' buildings that they operate out of now. See, bigger really isn't necessarily better, Ive been telling my missus that for years!!
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I kind of get what you are saying but the equivalent here is going to a completely different line of business to complain about the original point and then having a service representative there to fix something as a last resort. Being in a shop etc you are still involved in the process. Online reviews are usually after a good or bad event, not during or while it's still on going. It just shows how poor their phone, mail and email systems are if people have to get something finally resolved on a forum that someone else runs. The data protection is also a funny one, talking in general terms not RR specific there must be a load of car or bike forums with peoples accounts now containing PM's with all kinds of contact, insurance details and maybe even bank details. How safe is that? How safe is "Dans" account if its across a load of forums full of PM's with peoples details on. The pm function on any proboards forum is closer in security terms to an ice cream van than it is to Fort Knox to the extent that AF actively using and promoting it for the discussion of sensitive data is probably in and of itself a breach of the DPA. *n
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Top grammar tips! Bought = purchased. Brought = relocated Lose = misplace/opposite of win. Loose = your mum
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LowStandards
Club Retro Rides Member
Bigging Up The Sum Sum Man Since '99
Posts: 2,647
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I've been insured with Flux a few times, everything has been dandy
Until, 6 months ago someone rolled into me. Its still on going now, they spent the first 4 months passing me around underwriters as they didn't actually have a clue who I was insured with. I curse word you not!
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It just shows how poor their phone, mail and email systems are if people have to get something finally resolved on a forum that someone else runs. The data protection is also a funny one, talking in general terms not RR specific there must be a load of car or bike forums with peoples accounts now containing PM's with all kinds of contact, insurance details and maybe even bank details. How safe is that? How safe is "Dans" account if its across a load of forums full of PM's with peoples details on. Hi, We certainly do not take any bank details via PM, we would only ever ask for a policy number so we can investigate and contact you by telephone. The option of you guys being able to contact us via the forum is there to help save the time of needing to call us and wait on hold for things like new quotations, renewals, change of vehicles or customer service issues. You don't have to contact me if you don't wish to do so - It's just a way of showing that we're human, and want to build a relationship with fellow enthusiasts. As I've said previously, I am here to help and will investigate any issues that people have experienced - I've proven than I can help resolve these issues and will continue to do so if required. If any of you are unhappy about contacting us via the forum then please do just call in as usual. I've already said that I am not here to defend us if we've done wrong, I'll be the first to hold my hands up and admit of course we do make mistakes and we will do all we can to prevent recurrences. Low Standards - Feel free to PM me and we'll take a look into this to chase it up for you. Kind regards, Dan.
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Thanks for your work on my behalf Dan,refund received thanks,I hope AF get there house in order,for me it's a step in the right direction,hope others across our community are compensated to regards Danny
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Fraud owners club member 1999 Jaguar s type 1993 ford escort
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Jul 11, 2015 21:15:13 GMT
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Just as I thought I was rid of them they called the house and layed pressure on my dad to pay an outstanding balance of cancelation fees........ Yup thats right they told him if he didn't pay the debt then he was liable and the would go for legal action against his home. Classy Flux real classy. Hope you fuckers catch AIDS! Hi, First of all I apologise for the inconvenience and I appreciate you making me aware of this - I'm certainly keen to check what has happened here - Could you please PM me your details so I can investigate this? I won't be offering to help however if the way you have spoken continues via PM. Kind regards, Dan. Feel free to PM me your fathers telephone number and I'll speak to him as they spoke to mine! It is unacceptable practice and unfortunately I will not be contacting you or any of your team for that matter I have spoken an insurance ombudsmen and they have put me in touch with a legal team as threatening behaviour to an elderly gentleman to whom the policy does not belong is a pretty serious offence even for Flux and is now being dealt with with the assistance of them. I am sorry if I offended any RR community with my comments, but even I was shocked when my father made me aware of this and was rather upset by there actions. If I can prevent just one person going through this then hopefully the comments were not in vain.
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Some days you just need to take a grinder to an inanimate object, just to make your day a tiny bit better!!
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Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,714
Club RR Member Number: 34
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Jul 11, 2015 21:18:09 GMT
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FYI, if you make an official complaint to the ombudsman, the company in question is fined £400 regardless of the outcome of any further investigation.
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Nov 12, 2015 16:44:30 GMT
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Flux update... Flupdate?
Tried them for the renewal on my daily. Lots of business miles so my best quote was about £420. Flux? Nearly £1,500.
*n
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Top grammar tips! Bought = purchased. Brought = relocated Lose = misplace/opposite of win. Loose = your mum
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