60six
Posted a lot
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Posts: 1,679
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Feb 20, 2018 22:02:36 GMT
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That's for a 2 litre. No good to me. |
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Some 9000's, a 900, an RX8 & a beetle
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Before going down the legal route have you contacted the company and offered then the chance to make good / reimburse? You never know, you may get a positive outcome, plus the courts will kind of expect it.
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Ranting,raving and raising your voice generally doesn't get you anywhere apart from a fast track to see the doctor for blood pressure issues. A calm and collected telephone call to the proprietor of the business is the first step. Make him aware of the issue and ask him what he proposes to do to rectify it. For all you know,there is a good likelihood that he isn't even aware of it. Could have been the foreman loafing off and expecting the apprentice who started two days earlier ,to do the job,it's gone pearshaped and they have bodged it to cover their backs. Not raising your voice and being very calm,but firm about the problem,comes across way more sinister than some bloke effing and blinding on the end of a telephone, and more likely to get the problem resolved. Works for me....😂
Let us know how you get on.😊
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Davey
Posted a lot
Resident Tyre Nerd.
Posts: 2,335
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Ranting,raving and raising your voice generally doesn't get you anywhere apart from a fast track to see the doctor for blood pressure issues. A calm and collected telephone call to the proprietor of the business is the first step. Make him aware of the issue and ask him what he proposes to do to rectify it. For all you know,there is a good likelihood that he isn't even aware of it. Could have been the foreman loafing off and expecting the apprentice who started two days earlier ,to do the job,it's gone pearshaped and they have bodged it to cover their backs. Not raising your voice and being very calm,but firm about the problem,comes across way more sinister than some bloke effing and blinding on the end of a telephone, and more likely to get the problem resolved. Works for me....😂 Let us know how you get on.😊 The sooner you do this the better! Having been on the other side with my apprentice doing similar it is very likely they will sort the problem! The longer you leave it the less likely they are to admit anything. |
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stared at the original picture, stared at both ebay links, still not sure what we are looking at or what is broken or why. is the sump a stressed member or something? bolts to adjacent gearbox, or an engine mount, or some....thing?? they have cracked the corner of the sump doing their work, then covered it in what looks like body filler and painted it green and now that has also cracked ? or was it bodged up before but was not leaking and now it has cracked because of their work? This is where I was at too. I've not spent too much time under a wide enough variety of cars to know, but I've never come across a sump pan that both hangs off the block by bolts but also tethers to another part of the car... and I can't make much sense of that because any movement is going to tug at the sump pan. So I'm a bit bamboozled looking at the pic. Also though, I get the impression from the pic that the filler has been there for quite some time. Digital photographs can be very misleading and show things in a very different way to how they appear in the flesh, but to my eyes looking at the picture I get the sense that the filler has been there a while, and it's merely that it's cracked and began leaking more recently. If that were the case I'm not sure it would be reasonable to be anything more than mildly annoyed that the garage didn't notice it and call you to let you know. In short if they applied filler where there wasn't any previously then that's bad. If they merely handed the filler back to you and it has cracked... it's not so much their problem because that's the car you gave them to work on. |
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Don't think it is filler, looks to me like it is chemical metal / epoxy metal covered in oil.
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Feb 21, 2018 12:28:00 GMT
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I was using 'filler' as a generic descriptor.
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Feb 21, 2018 12:39:23 GMT
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Surely a rational course of action would be to speak to the garage first and let them know the problem rather than going straight into a court case without even contacting them? More than likely if you speak to the boss in a calm, reasonable way he'll offer to fix the problem and you'll have your pride and joy back and in good shape within a week. Alternatively you can enter into a lengthy, drawn-out small claims court battle for months on end taking up your time and energy. Small claims should be a last resort, not the first option. I understand that you're annoyed that this has happened, but as mentioned previously it could have been an apprentice or employee who made a balls-up and tried to cover his backside without the boss finding out. I would look for the least stressful and fastest way to resolve the issue, and to me that would mean picking up the phone to the garage, not the lawyers  Hope you get it sorted |
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Last Edit: Feb 21, 2018 12:45:57 GMT by BenzBoy
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Feb 21, 2018 12:43:05 GMT
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I'm fairly sure that the preliminary processes of a claim are that you have to have recorded evidence of your attempt to negotiate with the other party first anyway. My memory could be faulty but I seem tor recall that you have to be able to show evidence that you gave them X amount of time and X attempts to respond to / rectify your complaint.
== edit, additional==
And that to my mind is where the question of the origins of the 'filler' comes in. If the car went to them with this 'filler' then they are really only obliged to repair the 'filler' as far as I can see it. You couldn't take a car with a 'filler' bodge but then expect them to provide a decent fix just because it had failed while they were undertaking work on the car.
And if they were responsible for the 'filler' bodge, then it leads me to wonder if there's a case for professional negligence somehow.
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Last Edit: Feb 21, 2018 12:46:12 GMT by Deleted
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Feb 21, 2018 13:08:56 GMT
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They don't appear to be a limited company, unless your paperwork suggests otherwise.
Their head office appears to be a 'virtual' office which may mean the owner / MD is a bit slippery.
In your position I would;
Get a quote from your local Saab main dealer of what they'd charge for repair, (which will be megabucks!)
At this point in time make the assumption that they're a pukka operation and one of the grease-monkeys has decided to bodge this damage rather than 'fess up to having caused it - send an initial polite letter to 'the Manager' at the address of the garage that carried out the work with photos of the damage and quoted cost of repair from Saab. Instead of signing off 'Yours faithfully' use 'Without Prejudice'.
See what they come back with.
Give them a week, if they are not being helpful, write again using a sterner tone and state unless the situation is satisfactorily addressed you will put the car into the Saab main dealer for repair and seek to recover your costs from them through a civil suit.
Save the Solicitors 'favour' for court or for another issue.
Years ago I has a Stag in for a service with my local semi-reputable garage, when I picked it up the bumper was dented, I complained and they paid for a replacement bumper.
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Feb 21, 2018 13:27:01 GMT
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Yeah, you need to calm down a little bit fella. You want blood?  ? Bit harsh really. I know it's annoying but getting angry and stressed, threatening the legal route isn't going to help. As others have said, talk to the garage that did the work, explain in a nice calm manner the situation. It's an annoyance in life, we all get them. Hope you sort it |
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ChasR
RR Helper
motivation
Posts: 10,297
Club RR Member Number: 170
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Feb 21, 2018 15:22:41 GMT
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Saab dealers don't really exist any more since the company went bankrupt. The "dealers" near me are either Ford or Hyundai dealers who are willing to take on Saabs, that's it abeit with some loose Saab backing; it's made life a little fun at times for my sister's '07 9-3. It's a little like some Ford dealers did when MG/Rover stopped making cars. Specialists are a better bet here. A good specialist however may help in this situation to back things up, especially a known one in the field of your 9000. This worked for dan I understand. |
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Last Edit: Feb 21, 2018 15:23:11 GMT by ChasR
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60six
Posted a lot
(╯°□°）╯︵ ┻━┻
Posts: 1,679
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Feb 21, 2018 17:57:15 GMT
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Quoted 450 to repair.
Called, explained what had happened and that it's an easy mistake to make when you over-tighten the bottom gearbox mounting bolt - It's a pretty daft idea to stick a mount on an aluminum sump which I totally agree with and he then stated that he had told me about this on the phone, and in person. Nothing was said to me about this at any time, the car was dropped back to me - no oil leak - nothing written about it on invoicem and car was driven around the block to test and then left on the drive as it had ran out of MOT in their care. Putty must of been holding quite well at that point.
Car has never leaked oil until after the gearbox had been replaced. Before the gearbox went I spent a day changing the downpipe & I would of seen that a mile off. 15,000 miles I have covered and to say that putty was there all that time - just makes me want to buy some if it lasts that long ..
I do all my own work on cars apart from this - This is the first time in years a car I own has gone to someone else and it's a situation I have always dreaded.
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Some 9000's, a 900, an RX8 & a beetle
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Feb 21, 2018 18:23:44 GMT
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Not sure where you are based but I'll do it for a lot less than £450 As you seemed to be struggling sourcing fairly common items can I suggest joining one of the saab forums such as UKsaabs.co.uk or one of the many FB pages. There are also quite a few Saab specific specialists who deal with things like gearbox rebuilds on a daily basis and have specific knowledge, if I was paying someone for a box rebuild there are a number of modifications that will make the box last a lot longer that only a specialist would know: Jamsaab TR Autos Saabflight Abbott Racing West Midlands Saab Malbrad (maybe only older stuff now) Saabtec I'm not trade but if you get stuck for 9000 parts in the future I have a 40 foot shipping container full of parts from cars I've broken. |
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Rob M
Posted a lot
Posts: 1,915
Club RR Member Number: 41
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Feb 21, 2018 18:44:21 GMT
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Looks like they have a few branches from the website , hopefully they aren’t the standard “ buy it from a breakers and paint it shiny “ gearbox specialist Thats probably EXACTLY what they are. |
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Feb 21, 2018 23:34:45 GMT
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You work at a solicitors, so you should know things. Like, if the companies have been registered, then he has created LTD companies. Which means the company is sue-able, not the person. Maximum liability is up to the value of the shares (£1 each no doubt) and if exceeded, the company goes bankrupt. If you sue him, and win, you will get £1. There is almost zero chance that there will be liability insurance in place that will cover the work done. And then he'll start up an entirely new business about 10 miles away in a shiny new workshop. Time for plan C. |
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Quoted 450 to repair. Called, explained what had happened and that it's an easy mistake to make when you over-tighten the bottom gearbox mounting bolt - It's a pretty daft idea to stick a mount on an aluminum sump which I totally agree with and he then stated that he had told me about this on the phone, and in person. Nothing was said to me about this at any time, the car was dropped back to me - no oil leak - nothing written about it on invoicem and car was driven around the block to test and then left on the drive as it had ran out of MOT in their care. Putty must of been holding quite well at that point. Car has never leaked oil until after the gearbox had been replaced. Before the gearbox went I spent a day changing the downpipe & I would of seen that a mile off. 15,000 miles I have covered and to say that putty was there all that time - just makes me want to buy some if it lasts that long .. I do all my own work on cars apart from this - This is the first time in years a car I own has gone to someone else and it's a situation I have always dreaded. Don't get the work done until you have given the garage a chance to put it right or you've got no case. Don't waste your time with phone calls, you need to keep it in black & white, i.e. material that can later be produced at small claims court. Don't be offput by doom & gloom merchants telling you that the case is unwinnable / pointless - this is probably incorrect and there will probably be no need for a plan C. I didn't realise there were no longer any Saab main dealers, just go to whoever is going to provide you with the most expensive repair quote to put the wind up Mr Woods and motivate him to want to settle the matter at an early stage. If he is now a sole trader he is personally liable for business debts which would include court judgements. In the last case scenario if you won a case but he refused to pay you could appoint High Court Enforcement Officers, (which is a surprisingly affordable option), who are pretty dogged and would camp outside this guys home, take his car(s), take equipment from his business, take furniture, IT, electrical goods, etc. to cover any monies owed. Don't rush at it like a bull in a china shop as you'll sabotage any potential case;  |
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I do all my own work on cars apart from this - This is the first time in years a car I own has gone to someone else and it's a situation I have always dreaded. I do feel your pain. This is exactly my position except that I am woefully under-experienced and lack a workshop full of tools to help me. Almost everything I ever do on a vehicle is something I'm tackling the first time therefore, and it causes me huge anxiety. But the alternative is that I take it to a garage and ask them to do it, and invariably it comes back wrong in some way, or with a completely new fault or item of damage that it didn't have before the work started. So I do feel your pain, and you are probably more advanced in what you can do than I am. If they deny putting the putty/filler on there though, and you can't categorically prove that they did then I'm not sure you have much of a dog in this fight. I'm not sure that being certain you would have noticed it whilst changing the downpipe is enough to prove it wasn't actually there. It could argued that you simply hadn't noticed it. |
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Feb 22, 2018 10:43:10 GMT
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plenty of manufacturers bolt the box to the sump as well as the block, a big lump of ally attached to iron with 30 odd M6 capscrews is going to be pretty damn stiff so adding an M10 or 3 in the end wont hurt it.
until your apprentice is an idiot and doesn't remove one of them when trying to lever the box off the rusty dowels.
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Feb 22, 2018 11:50:30 GMT
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Seems to be a lot of people thinking the OP is going overboard in his anger at what has been done to his car.
Well if it was ME I'd be pretty damn mad too, and even more so when the garage claims to have told him all about it.
Yes I know ranting and raving doesn't always produce results, but don't shoot 60six down for being angry. are you all saying that anyone can do anything to your car and you'll adopt an 'Oh, OK, thats fine' attitude? I think not.
Just my twopenneth
*runs for cover*
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? Bit harsh really.
